Lookauramax — Refund Policy

Important: Prepared without a lawyer, to the best of our ability. NOT legal advice. NOT reviewed by a lawyer.

1. First 48 hours — Google Play

For purchases made via Google Play Billing, refund requests within the first 48 hours are handled by Google Play under Google Play's refund policy. Request a refund in Google Play > Subscriptions / Order History, or contact Google Play support.

2. After 48 hours — support review within 72 hours

After 48 hours, contact us via Settings > Help > Refund Request or support@lookauramax.com. We review within 72 hours and approve when any of these apply:

• Accidental charge (e.g. a child purchased, or a duplicate charge).
• Trial confusion (you believed you had cancelled but were charged).
• Technical failure (e.g. the scan never worked on your device and we could not fix it).

We do NOT refuse all refunds. Each request is reviewed on its facts.

3. What happens after a refund

• Pro is revoked from the refund date (via Google Play RTDN).
• Your synced data (scores, plan, progress) stays unless you ask for deletion separately. Your account is not deleted unless you ask for deletion separately.
• If a user refunds 3 times in 90 days, further refunds go to manual review. We do not auto-ban accounts.

4. Cancelling vs refunding

Cancelling stops future renewal; it does not refund the current period. You keep Pro until the end of the paid period. Deleting your account does NOT cancel your subscription — cancel in Google Play > Subscriptions to stop renewal.

5. Trials

If you cancel a trial before it ends, Pro stays until the trial end date, then drops to no active plan, and you are charged $0. If you do not cancel, Play charges automatically on the date shown at purchase. A trial reminder is sent 2 days before the trial ends (Day 5 of a 7-day trial; Day 12 of a 14-day trial). If you have already used a trial, you are offered paid purchase instead — you are never promised a second trial.